Once your order has been placed successfully, we will send you an email and/or an SMS confirming we have received your order.
We will then contact you via email and/or SMS confirming your order has been dispatched and provide you with a tracking number.
As a final step, you will receive an email and asked to write a review on your shopping experience with Luminate Living. This valuable feedback will help us to improve future customer experience and to grow into a better business.
Your order will be dispatched from our warehouse within 2-5 business days, if not stated otherwise. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated.
Once your complete order has been dispatched you will receive a shipment email providing a tracking number.
Please go to our Tracking Service and enter the tracking number or your 4-digit order number together with the email address that was used when placing the order.
After receiving the shipment confirmation email, it can take up to 5-7 (5-10 for custom and handmade fixtures) business days until the tracking code is active. If you still experience problems, please don’t hesitate to email our customer service team at firstname.lastname@example.org.
It is perfectly normal that your shipment doesn't move in a couple of days. Please be patient.
If your order hasn’t arrived within the estimated delivery time, as mentioned in our Shipping Policy, you can contact our Customer Service team at email@example.com for further assistance.
Please remember to provide your order confirmation number and item details when you contact us.
If you’ve ordered during one of our sales or the busy Christmas period please bear in mind that your delivery might take longer than normal to get to you.
Please note that if you have ordered more than one item, you may receive multiple shipment emails and items may arrive separately.
Default currency is USD. You can change currency with the Currency selector in the sidebar menu (also available in desktop version's header).
We accept payments from all major credit and debit cards, we also support local payment methods like iDEAL and Bancontact. For your convenience we also offer accelerated checkouts with PayPal, Shop Pay, Google Pay and Apple Pay.
We currently do not accept Cash on delivery.
Every country reserves the right to charge tax on any imports, which is entirely out of our control. In the event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your country's customs department. For an exact costs of these fees you should see your local post office or customs office. We will not be responsible for such expenses under any circumstances.
A number of fixtures which hang from a single chain, cord, or with a small ceiling mount (pendant lights) and some chandeliers can be installed on sloped/vaulted ceilings.
Note: Before placing your order, be sure to inform us where you are planning to install the fixture. It is advisable to send us a photo of your ceiling so that we can confirm if the selected fixture can be installed properly. Email your inquiry to firstname.lastname@example.org.
Most of our fixtures’ suspension wires are adjustable. The specifications for the fixtures can be found on their different product pages.
While we aim to preserve the concept and artistry behind the fixtures, some of them can definitely be customized to fit your specific needs. Send your inquiry to email@example.com and we’d be more than happy to assist you.
Note: Additional fees may apply to altered and customized products.
Returns & Refunds
If you change your mind shortly after placing your order and want to request for your order to be cancelled/changed you can do so by emailing firstname.lastname@example.org. Please include your full name, order number and email address within your request. Our Customer Service Specialists will check if it is possible to cancel/change your order before it is dispatched and if so, they will confirm your cancellation via email.
Cancellation and order changes due to customer remorse or incorrect purchase decision must be received within 24 hours after placing the order.
Cancellations can only be done prior to shipping. Once the shipping process has started, the fixture is considered sold and the order can no longer be cancelled.
As we work around the clock to dispatch orders as quickly as possible we may not always be able to cancel/change your order once it has been placed. If this is not possible you will need to return it back to our warehouse once delivered for a refund.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at email@example.com and we’ll take you through the process.
Yes, we ship lights for FREE to all corners of this world. However, there a few exceptions.
We are a Swedish company that sources our lightings from several vendors within the US, Europe and Asia. Our largest warehouse is located in Guangdong Province not far from Hong Kong, where most of our orders are shipped from.
All orders will be handled within 1-2 days and dispatched 1-3 days later depending on current work load.
Our FREE Premium Shipping is usually delivered within 15-40 business days. For more specific delivery estimates, see our Shipping Policy.
Most of our fixtures have a limited two-year warranty. Should you have any problem within this time frame, send us an email at firstname.lastname@example.org. We’ll make sure to evaluate the issue and send you a replacement part or a new fixture, if necessary.
Note: Replacement claims are subject to Luminate Living’s warranty guidelines and policies.
You can contact us through our Contact Page! We will be happy to assist you.